Shipping Policy
Welcome to our shipping policy page! We outline all logistics details below to ensure a smooth purchasing process when you order from Forrest Frank Merch.
1. Shipping Policy Processing Time
We process all orders within 3 to 5 business days after you place them. Specifically, our chosen carrier handles packages based on your location using the fastest service available. Furthermore, our team processes items Monday through Friday and does not handle shipments on weekends or holidays. Therefore, estimated delivery windows do not include processing times, weekends, or official holidays.
2. Standard Shipping Policy Timelines
Our typical delivery time ranges from 10 to 14 business days. However, delivery to countries outside Europe, the USA, Canada, and the UK requires 16 to 25 business days, though you may receive your items much sooner. In addition, we ship all orders with a tracking number so you can follow your package every step of the way. Consequently, packages may experience delays beyond our control, such as postal bottlenecks or customs holds. For instance, if an item is out of stock, manufacturing may take an extra 7 to 10 days before we ship your items directly from our Forrest Frank Merch shop page.
3. Address Accuracy and Shipping Information
Buyers must ensure that they enter their address and shipping details correctly. Because our system processes orders quickly, we cannot change any shipping information once you place your order. As a result, Forrest Frank Merch accepts no responsibility for packages that carriers deliver to an incorrect address entered by the buyer.
4. Undeliverable Package Policy
If a carrier returns a package as non-deliverable, we deduct a $15.00 processing and handling fee directly from your total refund amount.
5. Package Refusal Rules
Similarly, if you refuse package delivery from Forrest Frank Merch, we deduct a $15.00 processing and handling fee from your total refund.
6. Delivered Tracking Exceptions
If the tracking status indicates delivery and you have not received your parcel, please contact the courier named in your shipping confirmation immediately. As a rule, Forrest Frank Merch does not issue refunds for packages that carriers mark as delivered. Furthermore, Forrest Frank Merch assumes no liability for packages that carriers lose or thieves steal in transit.
7. Customs Taxes and Import Duties
We cannot guarantee whether your local government will charge customs taxes or import duties. Therefore, you remain fully responsible for paying all applicable customs, duties, taxes, and government fees.
8. Warehouse Logistics
We currently operate warehouses located in North America and Asia. Specifically, we ship orders directly from whichever warehouse holds available inventory.
9. Delivery Timelines
Stated delivery times represent estimates and do not account for unexpected courier delays under our standard shipping policy. In addition, please add 1 to 3 business days to our delivery estimates for rural addresses.
10. Contact Support Regarding Our Shipping Policy
If you have questions regarding your order status or need clarification on our shipping policy, please reach out via our contact support page or email us directly at teamforrestfrank@gmail.com. Ultimately, our customer support team is always here to help!
11. Customer Information Requirements
If we request your phone number or national ID number before shipping your order, local government import regulations require this data. Consequently, you assume full responsibility if the carrier fails to deliver the parcel on time due to missing details.